Once the package has been shipped , the home delivery time is 1-4 working days for France , 3-10 working days for other destinations.
How do I track my package?
When your package is sent, we will send you a confirmation by email or SMS to make sure you receive it. It is in this shipping confirmation that you will find the link that will allow you to follow the progress of your delivery.
What should I do if I haven't received my package?
Our packages do not usually fit in letterboxes. If you are not there when the delivery is made, the carrier must normally leave a "notice of passage" . This notice indicates when the carrier should return, or where the package was left.
Sometimes the carrier does not leave a delivery notice. In this case, we advise you to regularly check the status of your delivery via the parcel tracking number that was sent to you in the delivery tracking email or text message.
If your package is announced as "Delivered" but you have not received it, please check with your caretaker or your neighbors to see if they have received it for you.
If your package is marked as “Returned to Sender”, please contact our customer service.